Customer Service revolutionary. Social Responsibility.

What Our Customers Say About Us

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Great stuff on listening to your customers. We should all have a good think about this one. Do we listen? Do we really listen? I have heard the following a hundred times or more: “We must be doing well because our business is growing.” It could be short lived. It could be that your market has a small time frame and the trending is only valid for a few months. In which case you need to grow at a much higher rate to ‘make hay whilst the sun shines’. By listening to our customers we can address issues as they arise and change our approach dynamically – Listen and Act…



With a business having such a great product capable of fulfilling multiple consumer needs, it can become easy to listen to the hype. However, we listen to our customers and their opinions on whether those needs are actually being met. As they say, the proof is in the pudding!


As a result we would like you to meet a couple of our customers who have bought hotbott.

First, meet Molly. Molly loves to play bowls yet after suffering from Raynaud’s Syndrome, a condition affecting circulation in your hands and fingers, was faced with the decision to potentially quit the sport she loved. Lucky for Molly, hotbott came to the rescue.

In the past few years I have suffered from Raynaud’s Syndrome which affects the circulation to my hands and fingers. Living in a hot country would be ideal, but as a pensioner in Scotland, living with the condition brings its…

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